SMG3 EDGE
The one-of-a-kind SMG3 EDGE platform integrates multiple, customizable services and provides a portal for real-time visibility to let you take control of your mobile fleet, streamline mobile deployments, track device data, and access 24x7 device replacement services so you can avoid operational downtime.
SMG3 EDGE - Suite of Services
SMG3 EDGE empowers your team to get more from their mobile technology, boost productivity, and better support customers. By providing your business a comprehensive suite of mobile deployment, provisioning, support, and lifecycle management services, we enable enterprise success.
Design
- Workflow analysis
- Required apps evaluation
- Mobile strategy development and device technology roadmapping
- Platform configuration
Golden Image
- User-interface design for mobile devices
- Software configuration
- Trained engineer support
- Operating system (OS) baselining
Mobile Managed Services
- Staging and kitting for mobile deployments
- Mobile OS migrations
- Mobile configuration
- Quality control for the mobile environment
Mobile Deployments
- Automated device enrollment
- Project management for mobile deployments
Support
- 24×7 mobile technician support
- Golden image version control
- Software releases and security updates
- Mobile device management (MDM) program implementation
- EDGE Training
Lifecycle Management
- Visibility portal
- Spare pool
- Real-time reports
- Device tracking (PinPoint)
- Supplementary training as needed
- Buy back and disposal programs
Four Reasons to Choose SMG3 EDGE
- Positive Financial Impact
- End-to-End Capabilities
- Solid Track Record of Past Performance
- The SMG3 Experience
- Positive Financial Impact
Positive Financial Impact
- 99.9% uptime on mobile devices
- Minimized downtime: rapid replacement and repair
- Increased employee productivity
- Vast software and hardware procurement options
- No lost devices
- Rapid deployment
- Simplicity drives efficiencies: same devices, OS, and software version
- Reduction in human errors
- End-to-End Capabilities
End-to-End Capabilities
- Solutions-based consulting
- Mobile operating system experts (Android, iOS, Windows)
- Comprehensive support: hardware, software, process improvement
- Full lifecycle management
- Pre- and post-sales support
- Software and security updates
- Employee training
- Solid Track Record of Past Performance
Solid Track Record of Past Performance
- Hundreds of deployments across various industry sectors
- Mobile deployment at scale
- 96% customer satisfaction rate
- 99% retention rate among SMG3 EDGE subscribers
- Over 100,000 units under active management
- The SMG3 Experience
The SMG3 Experience
- We find a way to solve for success
- Out-of-the-box functionality
- We keep it simple: same devices, same software, same operating system
- Up to 24×7 support
Serving IT, Operations, and Logistics Leaders Across Industries
Manufacturing
OEM & Components Manufacturers, Food & Beverage
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Transportation & Logistics
Maritime, Rail, Air, Truck, Last Mile
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Warehousing & Distribution
Dry Goods, Cold Storage, Food & Beverage
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Retail
E-commerce, Big Box Stores, & Retail Outlets
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SMG3Rx - Healthcare
Reliable, up-to-date mobile technology, communication systems, and access to support technicians to keep vital, life-saving information flowing.
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SMG3 Professional Support Services
While technology helps businesses thrive, the wrong equipment, inconsistent Wi-Fi, and unconnected software and hardware systems ultimately do more harm than good. That’s why we complement our SMG3 EDGE suite with supplemental professional services.
In addition to robust mobile management, our team of experts can assemble a reliable, sustainable network that supports your mobile and stationary IT assets – keeping teams connected and operating at peak efficiency so you can best serve customers.
VOICE Applications
Improving your productivity, picking accuracy, and employee experience through hands-free mobile solutions that optimize warehouse operations
Hardware Procurement
Navigating the complex hardware market for your business so you can get scanners, tablets, and other mobile devices that meet your strategic and operational needs
Wireless Services
Implementing reliable, secure internet that enhances communications, lets you engage customers, and keeps the supply chain connected
Networking & Cabling
Installing the cables, routers, switches, and other hardware to establish a resilient network and take your business to the next level
Printer Repair & Maintenance
Ensuring your printers are always running at peak performance so you can maintain supply chain visibility and keep inventory moving
What Our Clients Have to Say
Case Studies
Improving your productivity, picking accuracy, and employee experience through hands-free mobile solutions that optimize warehouse operations.
DOWNLOAD CASE STUDY
With the right foundation, healthcare organizations can build a mobile clinical communication ecosystem that supports patient care instead of hindering it.
DOWNLOAD CASE STUDYDramatically Improve Efficiencies with SMG3 EDGE Solutions
Schedule a Needs Assessment today to learn how SMG3 EDGE and our additional professional service offerings empower critical infrastructure businesses to boost operational mobility, efficiency, and visibility.